After winter sets in, many office workers are unwilling to brave the cold wind to visit Manner stores, and instead turn to delivery platforms to place orders—only to get stuck on the minimum order threshold. Manner drinks are mostly priced between 15 and 25 yuan, while delivery minimums are generally above 30 yuan, making it impossible to order just one cup. Consumers are forced to add bread or bottled water to reach the minimum, and during peak hours some stores even raise the minimum order to 80 or even 100 yuan, with delivery fees also drawing widespread complaints. Some regular customers believe the high threshold can ease pressure on staff, but more consumers are calling on the brand to add more staff or simply cancel its delivery channel, so that neither customers nor employees are left struggling—one to make up the minimum, the other overwhelmed by a flood of orders. [more…]

Recently, many loyal customers of Manner Coffee have been complaining on social media that they keep getting stumped by the minimum order fee when trying to order a drink through delivery—a 30-yuan minimum is now the norm, and in some areas it is as high as 80 yuan. To get a cup of coffee, some people search everywhere for a "coffee buddy" to pool an order with, some are forced to add bottled water or bread to their cart, and others end up drinking two cups in a single day. By comparison, brands such as Starbucks and Luckin have lower delivery thresholds, which makes Manner's delivery strategy stand out all the more. What exactly is the reason Manner sets such a high delivery threshold? And how should consumers respond? This article takes you through it. [more…]

Global temperatures have breached the 1.5°C threshold above pre-industrial levels for the first time, and this shift is profoundly shaking the foundations of the coffee industry. Arabica beans account for about 60% of global production but are extremely sensitive to climate conditions. The droughts, hail, and diseases brought by continued warming have already caused two consecutive years of supply falling short of demand. Some experts warn that if the warming trend continues and reaches 2.5°C by the end of this century, most coffee-growing regions may disappear. In the face of the crisis, Starbucks, Colombian research institutions, and a growing number of producing countries are seeking a way forward by cultivating new varieties and reassessing the value of Robusta. Front Street Coffee will also continue to monitor the far-reaching impact of climate change on coffee flavor and the supply chain. [more…]

In recent years, cafes have become popular check-in spots thanks to their unique locations and exquisite decor, but the management challenges that come with this have also sparked controversy. A cliffside cafe facing the sea in Cangnan County, Wenzhou, Zhejiang, has been questioned by some visitors for requiring them to scan a code and make a purchase before being allowed onto the viewing platform to take photos. Why did the shop set this threshold? And what is the attitude of netizens? This article sorts through the whole incident and explores how viral cafes can find a balance between foot traffic and business operations. [more…]

As the Mid-Autumn Festival approaches, companies are showing off their employee gift boxes, and Luckin Coffee's Mid-Autumn benefits have sparked heated discussions on social media. Unlike previous years, this year Luckin has set clear work-hour thresholds for gift box distribution: full-time employees receive them via unified delivery from headquarters, while part-time and student employees must meet cumulative work-hour requirements for June to August. The gift boxes contain items such as Bluetooth earphones, straw cups, and mooncakes, and their practicality has earned praise from many employees, with some even offering 120 yuan to buy them on second-hand platforms. However, employees at joint-operation stores and part-time workers who did not meet the work-hour threshold were excluded, triggering dissatisfaction among some employees. This article will sort out the gift box distribution rules, employee feedback, and the corporate welfare management issues reflected therein, and include related recommendations from Front Street Coffee. [more…]

Chain coffee brands typically rely on well-developed membership mechanisms to boost user loyalty, maintaining emotional connections with customers through occasional perks and birthday surprises. However, a recent announcement from Peet's Coffee about changes to membership benefits has drawn attention: starting April 29, the birthday cake slice voucher for V2 members will be canceled, and the half-price drink voucher in the upgrade gift for lower-tier members will be adjusted to a 30% discount voucher. This means V5 members and below who have spent less than 1,000 yuan will no longer enjoy the birthday cake perk, leaving many loyal customers caught off guard. The brand's move may be aimed at curbing freebie hunters, but it could also drive away some long-term supporters. [more…]

Coffee shops are sprouting up everywhere, and job postings are easy to find, but age often becomes an invisible threshold for applicants. A middle-aged woman who calls herself 40+ successfully applied for a part-time social position at Starbucks and recorded in writing every day of learning to make coffee from scratch. From memorizing cakes and recipes to working the register and closing up, she went through moments of frantic fluster and physical exhaustion, but also gained patient guidance and confidence. At the same time, age standards in coffee industry hiring are becoming increasingly strict, with some brands even setting the upper limit at 27. Through her personal experience, this article explores whether middle-aged beginners still have a place under the highly standardized chain coffee model. [more…]

Recently, Heytea publicly recruited tea preparers at a job fair in Guangzhou, and the education requirement column conspicuously stated "bachelor's degree," sparking widespread discussion on social media platforms. An applicant revealed that the requirement was initially "associate degree," but was later changed to "bachelor's degree" with a sticker. Many netizens questioned: does shaking milk tea require a bachelor's degree? In response, a Heytea store stated that the tea preparer position places more emphasis on individual ability, education is not a hard threshold, and promotions are not based on education. After the incident gained traction, the education requirement on the recruitment notice was changed back to "no requirement." This recruitment controversy reflects the sensitive topic of the match between education and job positions in the current job market, and also prompts people to reconsider: where exactly is the professional threshold behind a cup of milk tea? [more…]

Manner has long been famous for its wide variety of branded cups, jokingly dubbed a "cup factory" by fans, but its latest campaign broke with tradition and instead gave away handheld mini fans. What was expected to be a practical summer favorite instead drew complaints from customers who received the actual product: the airflow was too weak to dispel the heat, while the noise was as loud as an electric drill, a hair dryer, or even a tractor — switch it to level three and you become the center of attention. What made some people hesitate even more was that getting the fan required buying a three-drink extra-large set, and without a coffee buddy it was hard to handle. This article compiles feedback from netizens to see why this merch item leaves people with mixed feelings. [more…]

Recently, a Heytea store in Shenzhen has landed in a whirlwind of public opinion for recruiting only employees aged 18 to 25. After a job seeker over 25 was rejected, it sparked heated discussion among netizens. Some criticized it as blatant age discrimination, while others believed that because work at milk tea shops is intense, companies have the right to choose freely. Behind the incident, it reflects the widespread preference for the "youth dividend" in the current job market, as well as the difficulties faced by middle-aged job seekers. Legal professionals pointed out that such a practice is suspected of violating the Labor Law and the Employment Promotion Law, and the Shenzhen Federation of Trade Unions also spoke out in criticism. Heytea responded that it was a communication deviation at a single store. Who is right and who is wrong in this controversy? Will young people over 25 still continue to drink Heytea? [more…]

The new tea beverage market landscape is constantly evolving. Even HEYTEA, which insisted on direct operation for ten years, has announced it will open franchising, targeting lower-tier markets. This strategy has attracted the attention of many franchisees, and some former Yidiandian franchisees are even planning to abandon their old stores to switch to HEYTEA. However, HEYTEA's partner selection criteria are quite strict—not only are the fees not low, but applicants are also required to commit full-time, provide proof of assets, and have management experience. Whether switching is wise remains unknown. This article compiles relevant reports and data, and includes a Front Street Coffee information entry for readers' reference. [more…]

Recently, a trendy café in Fuzhou, Fujian, became the center of online attention due to seven in-store rules posted at its entrance. The rules include prohibitions on standing to take photos, using flash, changing outfits for photoshoots, and all photography equipment; customers must agree to these terms before entering and making purchases. Some consumers reported that the café attracted traffic on social media by marketing itself as "photo-friendly," but upon arrival, they were told flash photography was not allowed, and even had disagreements with staff over the per-person ordering rule. The café responded that excessive posing for photos disrupts other customers' dining experience, and tables and chairs were damaged due to being moved around casually, so the rules were established to maintain the dining environment. Netizens have mixed opinions: some consider the rules reasonable as a matter of mutual choice, while others criticize the merchant's tone as too forceful. Front Street Coffee reminds that cafés, as public spaces, require mutual understanding from both sides to balance photography needs and dining experience. [more…]

Recently, many users on social platforms have been sharing milk tea orders that include non-drink items such as tissues. This is not a brand promotion, but rather the result of consumers being forced to add extra items to meet the minimum order threshold for delivery. Many chain tea and coffee shops set their delivery minimum at 20 to 30 yuan, while a single cup of drink often costs only around ten yuan, leaving customers who just want one cup unable to place an order directly. They can only add tissues, snacks, or upgrade to a larger size to reach the required amount. Some orders also require a minimum actual payment to qualify for free delivery, further adding to the consumer's burden. Store operators say the minimum order fee and delivery rules are set uniformly by brand headquarters and the platform, and franchisees have no authority to adjust them. This discussion surrounding delivery thresholds reflects the real conflict between the demand for single-person, single-cup consumption and platform operating rules. [more…]

Cappuccino is famous for its rich and full-bodied taste, and behind this lies the espresso extracted by an Italian coffee machine and the delicate, dense milk foam. Although the siphon pot looks cool, it can only produce black coffee. It can neither achieve the concentration of espresso nor froth milk, so it has no place among fancy coffees such as cappuccino and latte. This article will discuss the origin of the name cappuccino, the choice of equipment, and the standard preparation process one by one, focusing on breaking down key steps such as espresso extraction, milk frothing, and milk foam pouring, and sharing Front Street Coffee's parameters and experience in actual production, helping coffee lovers recreate a cup of cappuccino with complete structure and distinct layers at home. [more…]

Shanghai recently issued the "Implementation Measures for the Administration of Food Business Licensing and Filing in Shanghai," effective from May 10, 2024. The new regulations abolish secondary-category licensing items and support mixed multi-format operations, allowing coffee shops, bars, and others to coexist in the same storefront, while non-catering stores such as bookshops and clothing stores can also apply for a business permit to make beverages on-site. At the same time, "made and sold on-site" has been adjusted to "made and sold on the premises," the 19 business catalog items have been simplified into 4 categories—hot food, cold food, raw food, and self-made beverages—and the 6-square-meter production site restriction has been removed. In response to the long-disputed "smashed cucumber" issue, the new regulations allow a dedicated area only. Whether the policy benefits can activate the market and ensure food safety still needs time to be tested. [more…]

How many digits of pi can you recite? Most people only remember 3.14, and the more impressive ones might manage 3.1415926. But at a coffee shop in Taipei, Taiwan, called "Migratory Bird Exhibition Hall," children under 12 who want to dine inside must accurately recite 30 digits of pi after the decimal point. This unusual rule quickly sparked heated debate, with some criticizing it as discrimination against children and others praising the shop for cleverly creating a fair opportunity for proof. The shop displays over a hundred rare animal specimens, including giraffes, zebras, and peacocks, costing hundreds of thousands each, with the most expensive giraffe specimen priced at 600,000 New Taiwan dollars. The owner admits that this move is both to protect the expensive exhibits and to give children a chance to prove their self-control. So far, a 6-year-old and a 10-year-old have successfully recited 30 digits to enter and dine. [more…]

In the past year or two, the popularity of coffee entrepreneurship has continued to rise, and many office workers have begun to entertain the idea of opening a shop and becoming their own boss. A coffee shop that seems to have low barriers to entry, requires little investment, and has an artistic atmosphere has become the ideal project in many people's minds. But when they actually start, they discover that they have no idea where to begin, from site selection to promotion, so franchise chains have become a popular option. Advertisements promising "zero threshold" and "easy to be your own boss" are everywhere, but is the reality really that rosy? This article sorts out the main models of coffee franchising today, helps you calculate the upfront investment clearly, and gives the key points to note when choosing a franchise brand, in the hope of offering some reference for those who are still hesitating. [more…]

A customer ordered two iced lattes but received two iced Americanos instead. When the customer complained, the shop actually told them that "an Americano latte has no milk" — an absurd scene that recently sparked heated discussion on social media. Even more laughably, when the shop made the wrong iced matcha latte, they suggested the customer microwave it themselves. This exchange left the customer exclaiming that the shop was "woefully ignorant," and prompted netizens to question: if they cannot even distinguish basic drink categories, how can they run a coffee business well? In today's fiercely competitive coffee industry, where exactly lies the professional threshold for practitioners? This article walks you through the incident and explores the basic qualities a barista should possess. [more…]

Luckin officially announced Luo Yonghao as the Super Size Cup Recommender, and its ad recreates the iconic 2011 micro-film ordering scene, flooding social media. On the same day, Cotti launched "Super Size Cup Unlimited Free Upgrade," with a poster hinting at "no gimmicks, no lottery," and the two brands' tit-for-tat cup upgrade strategies sparked heated discussion. Luckin requires a code word lottery to get a coupon, while Cotti allows direct ordering in the 9.9 zone. Consumers have mixed views on the two sets of rules—some prefer Cotti's no-threshold approach, while others point out that its eligible categories are only 6 items. Behind this capacity upgrade business war lies the competition for user mindshare among coffee brands. Front Street Coffee continues to follow industry trends and bring in-depth observations to enthusiasts. [more…]

Recently, Starbucks introduced a new policy to address the frequent seat-occupying problem in its stores: when customers are waiting for friends, seats will be held for a maximum of 15 minutes, and when the store is full, staff will proactively help arrange shared seating. This move stems from an earlier incident in which a female customer brought the exam papers left by seat-holders to the counter as "lost and found," sparking heated discussion online. Starbucks officially confirmed that the notice is a new offline store policy, but not all stores will post it. Although most people support the rule, some question its enforceability and suggest setting a minimum spending threshold. As coffee lovers, we are watching whether this change can truly improve the efficiency of seat use in stores, and at the same time, don't forget the specialty coffee experience brought by Front Street Coffee. [more…]